Frequently Asked Questions

General Question

We are committed about what we do, we have professional team members around the globe who apply innovative scenarios and provide the reports with zero error. We provide services which effectively increases the business of our client.

Mystery shopping is a tool used by companies to gather specific information about product or service through their mystery shoppers whereas Integrity Audit is a comprehensive audit program where our qualified field auditors visit client sites like regular customers; apply certain planned scenarios to identify system loopholes related to cash fraud and leakages and then it is reported to upper management.

Audit frequency depends upon the nature of outlet and risk associated with it. So, All Day Dining may have a higher risk than a theme restaurant. So, there is a positive correlation between risk and audit frequency. It’s worth mentioning that the standard operating procedure of all international companies mandate auditing premises at least 4 times per year. High risky outlets are done monthly.

The feasibility study helps determine if the idea or project is profitable or achievable based upon analysis, assumptions and calculations while a business plan is a road map made up of mostly tactics and strategies to be implemented in order to grow the business and facilitate decision making.

Our professional auditors will visit the clients as normal customers and conduct the audit using different scenarios. Usually, Integrity Audit takes one to two days to conduct a single round of audit. Auditors will record the sequence of events and send the detailed report to client once the audit is completed. The clients then can check if all the cash is properly fed into the system and if all the procedures has been followed.

Service quality audit is also known as brand audit helps to look at the service quality of our clients. The auditor visits the client and evaluate the services according to the brand standards of the client. This will help the client to check if the brand standards are met and to evaluate the staff training needs and reward the higher achiever.

We hire auditors who are professional, highly observant and honest with good ethics who can act as the eyes and ears of our clients. We hire auditors only through referrals.

We have a quick engagement process. We request our clients to provide us with their desired audit frequency in their chosen revenue centers. We instantly quote fee. Once approved by client, we dispatch standard agreement for signing. As soon as we receive the signed agreement copy, we are ready to provide our services.

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